Serenity Massage
Help

Help center

Quick answers below — or chat us on WhatsApp if you need a person.

FAQ

Frequently asked questions

Do I need an account or app?
No password account required. Use your WhatsApp on the Account page to see history. Book in 3 steps on the website.
How do I pay?
Cash or bank transfer paid directly to the therapist at the location.
Which areas are covered?
Greater Jakarta: Central, South, West, East, North Jakarta and South Tangerang.
How long does booking take?
Usually under 2 minutes: therapist, service & schedule, your details.
Are all therapists male?
Yes. Exclusive for male clients with certified male therapists.
How do I cancel?
Use your booking code on the status/cancel page. Early orders can cancel yourself; later stages need admin approval.
How do I track my order?
Enter code SRN-XXXXXX on the Status page for live updates.
Code of ethics

Our standards

Every session follows a strict, professional code — for the safety and comfort of clients and therapists alike.

  • Male clients and certified male therapists only — no exceptions.
  • Therapeutic massage exclusively. Any request outside professional massage is declined and the session ends.
  • Punctual arrival, neat appearance, and full equipment (oil, towels) brought by the therapist.
  • Your privacy is protected. Address and contact details are used only to fulfil the booking.
  • Transparent pricing shown before you confirm. Pay cash or transfer directly to the therapist — no hidden fees.
  • Mutual respect. Either side may end a session that feels unsafe or inappropriate.

Book

Book a home session in 3 steps.

Status

Track with your SRN booking code.

Articles

Tips and guides for better recovery.

Ready to relax at home?

Choose a therapist & service. Pay cash or transfer directly to the therapist.